From guest phone calls to resolved incidents—our ticket system captures, tracks, and resolves issues automatically. Voice calls create tickets via IVR, your team collaborates in real-time, and nothing falls through the cracks.
Guest called via IVR reporting that the air conditioning unit in the master bedroom is not functioning...
Ticket auto-created from IVR call. Guest reported AC issue in master bedroom. Urgency level: High.
10:32 AMAssigned to maintenance. Technician en route, ETA 15 minutes.
10:35 AMOur AI-powered voice bot handles incoming calls, understands guest issues, and automatically creates tickets—no human intervention required.
Your support line
Language & options
Understands issue
Auto-assigned
Telegram + WhatsApp
Guests choose their language (Spanish, English, French, German) for a personalized support experience.
Guests describe their issue verbally. Our AI transcribes and understands the problem automatically.
Tickets are automatically linked to the guest's reservation and property based on caller ID.
Track every ticket through its complete journey with clear status transitions.
New ticket awaiting assignment and initial response.
Team is actively working on resolving the issue.
Issue has been fixed, awaiting confirmation from guest.
Ticket is complete and archived for records.
Minor issues, can wait for regular business hours.
Standard issues requiring attention within 24h.
Important issues impacting guest experience.
Critical issues requiring immediate response.
From creation to resolution—every tool you need to keep guests happy.
Every ticket has its own conversation thread. Add participants, share updates, and coordinate resolution efforts—all in one place. No more lost emails or scattered messages.
Ticket auto-created from IVR call. Guest reported AC issue in master bedroom.
Assigned to maintenance. Technician en route.
AC filter was clogged. Cleaned and tested. Working now.
Connect tickets to properties, reservations, and operations. Your team instantly sees the full context—no searching through databases or asking for details.
Your dashboard shows what matters: recently created tickets, issues expiring soon, and overdue items. Never miss a deadline or let a guest wait too long.
Every feature designed with property managers in mind.
Filter by status, priority, assignee, due date, or property. Save your favorite filter combinations.
Set deadlines for resolution. Get notified before tickets become overdue. Never miss a commitment.
Tickets are assigned based on property, issue type, or team member availability. Or assign manually.
Get notified via Telegram, WhatsApp, or in-app when tickets are created, updated, or need attention.
Search across all tickets by subject, description, participant names, or related properties.
Track average resolution time, common issues, and team performance. Identify patterns.
Join vacation rental agencies who've transformed their guest support. Voice-to-ticket automation, team collaboration, and complete visibility.